Warranty & Extended Warranty Terms & Conditions

1. Additional warranty products are provided to you by Host Online Ltd. Our company registration number is 14208267, registered at HOST House, Newhouse Farm Industrial Estate, Mathern, Chepstow, NP16 6UD.
2. You can contact our customer services team:
   1. by completing our contact form online or
   2. by email to [email protected]

12 MONTHS PARTS ONLY WARRANTY TERMS & CONDITIONS

1. A parts only warranty allows you to use an approved service provider to assess your item for fault (at your own cost), and submit a full engineers report to Host, within 30 days of the reported fault. Once approved, the parts can be sent to your business address, or an engineer can be booked to deliver and install. We reserve the right to refuse the release of parts if we suspect fraudulent claims or claims outside the scope of warranty.
2. The period in relation to which we will provide services to you under the 12 Month Parts Only Warranty will begin on the day you purchase the item and will end at 23:59 on the first anniversary of the Purchase Date.
3. Host will attempt to expedite all parts requests but lead times may vary.
4. Certain products must be returned to us, or 'Back to Base' for installation of replacement parts. If this is the case the buyer is responsible for the cost of sending the product back to our warehouse, and for return postage of the product - the cost of replacement parts will be covered under the parts only warranty, a price for required labour will be provided to the buyer before any work is undertaken.
5. If the product is found to have no fault, they will be returned to the customer at the customer's cost - this also applies to poorly maintained products.
6. Host is not liable for any losses or damages suffered by the Customer, including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of profit, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. Host will not be liable for any additional damage caused by the Customer's failure to report a fault or defect in good time.

EXTENDED WARRANTY TERMS & CONDITIONS

Purchase of the Extended Warranty is optional.

OUR CONTRACT WITH YOU

3. You may order the Extended Warranty from us at the time of goods purchase via our website.
4. Subject to clause 7, once we have received your order including the Extended Warranty, we will send an e-mail or letter to you confirming our acceptance of your order. The contract for the Extended Warranty between you and us (the “contract”) will only be formed when we send you this confirmation.
5. If we are unable to accept your order for whatever reason (including, but not limited to, your failure to meet our eligibility criteria as set out in clause 7 below), we will inform you of this and (and in any event within 14 days) refund any amounts that you have already paid to us.
6. Our order confirmation email to you will contain your order number. It will help us if you can tell us this number whenever you contact us about your Extended Warranty.

ELIGIBILITY

7. To be eligible to enter this contract, (unless we agree otherwise):
   1. you must be at least 18 years old;
   2. the product must be owned and kept by you;
   3. the product must be purchased and operated in the UK.
8. We are only able to provide an Extended Warranty to addresses in mainland UK.

DURATION OF SERVICE

9. The period in relation to which we will provide services to you under the Extended Warranty will begin on the day you purchase the item and will end at 23:59 on the first anniversary of the Purchase Date (in the case of 1 Year Warranty) or the second anniversary of the Purchase Date (in the case of the 2 Year Warranty) (the “Extended Warranty Period”). Scope of the extended warranty.

REPORTING A DEFECT

10. If your product has a mechanical or electrical defect which is clearly attributable to material and/or manufacturing faults (a “Defect”), you should report this Defect to us immediately after you identify it via the Warranty Form on www.host-appliances.com/repairs.
    For us to process any such report, you must give us all information that we reasonably require to verify your report and to determine, to the extent possible, the Defect that has occurred.
11. If you report such a Defect to us in accordance with clause 10 and within the Extended Warranty Period, we will (at our sole discretion) either repair or replace the product, subject to you providing to our satisfaction: (i) valid proof of purchase, (ii) proof of servicing history (where applicable).

REPAIRS

13. Products will be repaired at your place of business and, unless agreed otherwise, we will carry out any repairs within normal working hours (9am to 5pm, Monday to Friday and excluding public holidays). Your Order Number must be provided in each case. Any replaced parts will pass into our ownership.
14. Where we need to enter your premises to repair a product, you must ensure that the product is accessible and in an environment in which it is safe to work on.

REPLACEMENTS

15. If we elect to supply a replacement product, we will bear the costs of delivery of the replacement product and removal of the defective product. Unless agreed otherwise, the defective product will become our property and we will dispose of it.
16. If (for whatever reason) we cannot replace the defective product with a new version of the same product, we reserve the right to provide a replacement product of the same or similar technical specification.
17. Where we supply a replacement product, we reserve the right to charge an appropriate monetary offset in respect of the period of proper and uninterrupted use already enjoyed.
18. Please note, if we replace your product, this contract will automatically come to an end. This will not affect your normal statutory rights.

EXCLUSIONS

19. The Extended Warranty does not extend to:
    1. product accessories, fragile items such as glass or cosmetic parts or appearance;
    2. minor variances from nominal features of no significance to the product's value or fitness for purpose;

20. This Extended Warranty does not apply where the product has been damaged save only where damage to the product has been caused by a Defect. For example, the Extended Warranty does not apply where the product has been damaged by:
    1. accidental damage, wear and tear, transport damage for which we are not responsible, recklessness or intentional damage;
    2. exceptional environmental conditions (including any problem with the supply of electricity, gas and/or water), inappropriate operating conditions or the appliance having come into contact with unsuitable materials;
    3. installation and assembly not in accordance with our instructions, improper use, poor maintenance, or failure to observe operating or assembly instructions; or
    4. the chemical or electrochemical effects of water.
21. This Extended Warranty does not apply to any consequential loss or damage, whether caused by a Defect or not, including, but not limited to, damage to property other than the product, spoilage of goods, the cost of purchasing a replacement product or removing and re-installing an integrated or bespoke-fitted product or loss or damage caused by installation and assembly not in accordance with our instructions, improper use, poor maintenance or failure to observe operating or assembly instructions.
22. We shall have no obligation to carry out any repair or replacement under the Extended Warranty if repairs or other interventions are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories;
23. Any repairs or replacement provided under the Extended Warranty neither extend the Extended Warranty Period nor commence a new warranty period. The warranty period for any spare parts fitted for a product ends with the expiry of the Extended Warranty Period of the product.
24. We reserve the right to charge for the reasonable costs of a call-out where either no fault is found or where any of the exclusions set out in clauses 26 to 29 apply and to inspect the product before any warranty work is carried out.

PRICE & PAYMENT

25. The price of the Extended Warranty will be the price indicated to you on the online order pages when you place your order. This must be paid in full, at time of product purchase before we will confirm our acceptance of your order.

CANCELLATION & TERMINATION RIGHTS

26. We may terminate this contract if you are in breach of any of the eligibility criteria set out in clauses above.
27. If at any time we replace your product, this contract will automatically come to an end.
28. In each case, we will confirm any such termination or cancellation in writing to the last address you gave us or via email to the email address provided at time of purchase.