Returns & Cancellations
We are sure that you will be completely satisfied with everything that you buy from Host, but we do understand that in some circumstances you may need to return an item or want to cancel an order.
Return requests will only be accepted if your request is received within 7 days of receipt of goods. Returns will only be accepted if the item is unused and in its original packaging.
All returns and cancellations will be subject to a restocking fee of 20% of the product cost.
Do not return any item to Host without receiving confirmation that your return request has been accepted, we will be unable to process any return or refund in this situation.
Please see our Terms and Conditions for full returns details.
Cancel Your Order
- If you have made a purchase in error and need this cancelled, please contact us as soon as possible using our live webchat service (Mon-Fri 9am- 4pm) Or complete our cancellation form below for out of hours, we will then be in touch to process the cancellation.
- Depending on the delivery option you have chosen, and the timing of your cancellation request we may be able to stop an order before it has left the warehouse.
- If you request an order cancellation within 2 hours of placing your order and before 3 pm in the case of Next Day Delivery, your order will be cancelled, and a full refund returned to the payment method used for purchase within 7 days.
- If your order has already left our warehouse - you are still able to cancel the order before it arrives at your premises but will be subject to a return delivery charge (based on item dimensions and weight) and a restocking fee of 20% of the purchase price of each cancelled item.
- Return Delivery Cost: £5 Standard parcel, £12 parcel >30kg, £50 pallet item.
Cancellation Form
Lets see how we can help. Please complete the below form and a member of the team will get back to you within 48hours Mon-Fri.
Return Your Item
- You can contact us to return your order within 7 days of receipt of the goods. The item must be unused, in perfect condition and in the original packaging. Complete the returns form below, with photos of the product you would like to return, and we will be in touch to arrange collection of your purchase. • Returns are collection only
- All returns must be received within 7 days of the cancellation request being approved and are subject to a return collection charge (based on item dimensions and weight), and a restocking fee of 20% of the purchase price of each cancelled item.
- Any refund due will be returned to the payment method used for purchase within 7 days of Host receiving and inspecting the items being returned.
- We reserve the right to charge a higher restocking fee if the condition of the product that we receive does not match the photos provided.
- Return Delivery Cost: £5 Standard parcel, £12 parcel >30kg, £50 pallet item.
Returns Form
Lets see how we can help. Please complete the below form and a member of the team will get back to you within 48hours Mon-Fri.